Where do I download my plugin?
Open your account with the same email used at checkout. Your available downloads and license tools live there.
Support
How can we help?
Need your download link, activation help, an invoice, or a straight answer before buying UDS-16? Send us a note and we will help you get back to the session.
Quick paths
Product support
Installation, activation, downloads, license files, device resets and payment questions.
team@tapechild.comYour account
Find purchases, download builds, manage plugin devices and retrieve your license key.
Go to accountTapechild UDS-16
Read the product page, listen to the engine, and check formats before installing.
View pluginBefore you write
A few details help us solve support requests faster, especially for activation and DAW issues.
- Your order email or license key, if you already purchased.
- Your operating system, DAW name and plugin format: VST3, AU or Standalone.
- A screenshot or exact error message if activation or loading fails.
- Whether you need a new download link, device reset, invoice, refund help or pre-sale advice.
Common questions
Can you reset an activation?
Yes. Email us from your purchase address and include your license key or order email so we can find the right record.
Do you support macOS and Windows?
UDS-16 is built for macOS and Windows in VST3, AU and Standalone formats.
I have a pre-sale question. Where should I send it?
Use team@tapechild.com. Tell us your DAW and operating system if the question is compatibility-related.
Still stuck?
Send the messy details. Compatibility questions, lost downloads, activation trouble and invoice requests are all welcome.
Contact Tapechild