TAPECHILD / SUPPORT

How can we help?

Need your download link, activation help, an invoice, or a compatibility check before buying UDS-16? Send us a note and we will help you get back to the session.

Email support Open account

SUPPORTOpen

We usually answer within 1-2 business days.

team@tapechild.com

WRITE FROM THE ADDRESS YOU USED AT CHECKOUT

Quick paths

Product support

Installation, activation, downloads, license files, device resets and payment questions.

team@tapechild.com

Your account

Find purchases, download builds, manage plugin devices and retrieve your license key.

Go to account

Tapechild UDS-16

Read the product page, listen to the engine, and check formats before installing.

View plugin

Before you write

A few details help us solve support requests faster, especially for activation and DAW issues.

Your order email or license key, if you already purchased.
Your operating system, DAW name and plugin format: VST3, AU or Standalone.
A screenshot or exact error message if activation or loading fails.
Whether you need a new download link, device reset, invoice or pre-sale advice.

Common questions

Where do I download my plugin?: Open your account with the same email used at checkout. Your available downloads and license tools live there.
Can you reset an activation?: Yes. Email us from your purchase address and include your license key or order email so we can find the right record.
Do you support macOS and Windows?: macOS supports VST3, AU and Standalone. Windows supports VST3 and Standalone.
I have a pre-sale question. Where should I send it?: Use team@tapechild.com. Tell us your DAW and operating system if the question is compatibility-related.